LEGAL NOTICE AND PRIVACY POLICY

Last updated: 4 September 2026

1. Website Publisher and Operator

The website www.cabdentouchy.ch is published and operated by:

Cabinet dentaire d’Ouchy Sàrl
Avenue d’Ouchy 14
1006 Lausanne
Switzerland

Swiss UID: CHE-486.973.884
Commercial Register No.: CH-550.1.177.934-6
Commercial Register of the Canton of Vaud

Telephone: +41 21 616 03 78
Email: info@cabdentouchy.ch

Cabinet dentaire d’Ouchy Sàrl is represented by Dr Elodie Dos Santos Canavieira Collot, dentist and managing director.

2. Website Hosting

The website is hosted by:

Infomaniak Network SA
Rue Eugène-Marziano 25
1227 Les Acacias (GE)
Switzerland

Swiss UID: CHE-103.167.648

Data entrusted to Infomaniak in connection with the hosting of the website is hosted in Switzerland, subject to any third-party services expressly identified in this Privacy Statement.

3. Nature of the Medical Information Provided

The information published on this website is provided for general information purposes only. It does not constitute a diagnosis, medical consultation or personalised treatment recommendation.

Every clinical situation must be assessed individually by a qualified healthcare professional. Information available on this website must not be used to delay, replace or avoid a medical or dental consultation.

Treatment outcomes may vary depending on each patient’s clinical situation, general health and individual characteristics.

4. Appointments and Emergencies

Submitting a request through the contact form, by email or via WhatsApp does not constitute confirmation of an appointment. An appointment is confirmed only after express confirmation from Cabinet dentaire d’Ouchy.

The website form, email and WhatsApp must not be used in the event of a medical or dental emergency.

In an emergency, please contact the practice directly by telephone. In the event of a life-threatening emergency, contact the appropriate emergency services immediately.

5. Accuracy and Availability of Information

Cabinet dentaire d’Ouchy takes reasonable care when preparing and updating the content published on its website.

However, the practice cannot guarantee that all information will remain complete, error-free or fully up to date at all times. Opening hours, services, availability, team members and other practical information may change.

The practice may amend, supplement or remove all or part of the website’s content without prior notice.

Mandatory statutory provisions relating to liability remain reserved.

6. External Links

The website may contain links to websites or services operated by third parties, including social media platforms, mapping services, videos, WhatsApp and partner websites.

Cabinet dentaire d’Ouchy does not control the content, availability or data protection practices of these external services. When you follow an external link, the terms of use and privacy statements of the relevant provider will apply.

The presence of a link does not necessarily mean that the practice endorses all content or practices of the website concerned.

7. Intellectual Property

Unless otherwise indicated, the texts, photographs, illustrations, graphics and other content created for this website are protected by intellectual property law and belong to Cabinet dentaire d’Ouchy or are used with the permission of their respective owners.

Any reproduction, distribution, modification or substantial commercial use of this content requires the prior written permission of the practice or the relevant rights holder.

Trademarks, logos, photographs and other content belonging to third parties remain the property of their respective owners. The presence of a trademark or logo on the website does not grant visitors any right to use it.

Privacy Statement

8. Purpose of this Privacy Statement

This Privacy Statement explains how Cabinet dentaire d’Ouchy Sàrl collects and processes personal data in connection with the operation of www.cabdentouchy.ch and with enquiries submitted through the website.

It is based in particular on the Swiss Federal Act on Data Protection of 25 September 2020, its implementing ordinance and other applicable provisions of Swiss law.

Where other data protection rules exceptionally apply to a specific situation, they will also be observed to the extent required.

9. Data Controller

The controller responsible for processing personal data is:

Cabinet dentaire d’Ouchy Sàrl
Avenue d’Ouchy 14
1006 Lausanne
Switzerland

Email for data protection enquiries: info@cabdentouchy.ch
Telephone: +41 21 616 03 78

Any request relating to personal data must contain sufficient information to enable the practice to identify the person concerned and understand the purpose of the request.

10. Data Processed When Visiting the Website

When you visit the website, certain technical information may be collected automatically, including:

  • the IP address used;
  • the date and time of the visit;
  • the pages and resources accessed;
  • the address of the website that referred you to our website;
  • browser type and version;
  • operating system;
  • device type;
  • language and certain technical settings;
  • information relating to errors and website security.

This data is processed to display and operate the website, maintain its security, identify errors and misuse and, where the relevant tools have been authorised, produce website usage statistics.

11. Data Submitted Through the Form

When you use the contact or appointment request form, the practice may process the following information:

  • first and last name;
  • telephone number;
  • email address;
  • whether you are a new or existing patient;
  • preferred appointment times;
  • how you heard about the practice;
  • the content of your message;
  • the date and time of your request;
  • technical information necessary to transmit and protect the form.

This data is used to:

  • respond to your request;
  • contact you;
  • arrange or propose an appointment;
  • ensure the administrative follow-up of your request;
  • understand the general source of appointment enquiries;
  • protect the form against spam and misuse;
  • establish, exercise or defend legal claims where necessary.

If your request leads to a therapeutic relationship, certain information may be added to your administrative or medical patient record. It will then be subject to the rules applicable to health data, patient records and professional confidentiality.

12. Health Data and the Message Field

Health-related information constitutes sensitive personal data.

The online form is primarily intended for the administrative organisation of appointments. Please do not use it to submit detailed diagnoses, medical photographs, medical documents, insurance numbers, complete medical records or any other medical information that is not strictly necessary for your appointment request.

Urgent requests and sensitive medical information must be communicated directly to the practice using an appropriate communication channel.

13. Contact by Telephone and Email

When you contact the practice by telephone or email, the information you provide is processed for the purpose of responding to and following up on your request.

Ordinary email communications are not always fully protected against interception, incorrect addressing or unauthorised access. Please do not send particularly sensitive medical documents through an unsecured email.

Where sensitive documents need to be exchanged, the practice may offer a more appropriate means of communication.

14. Use of WhatsApp

The website contains a link allowing visitors to contact the practice through WhatsApp.

When you use WhatsApp, your data is also processed by WhatsApp and the relevant Meta group companies under their own terms and privacy statements. This processing may include technical data, identifiers, communication metadata and any information that you choose to submit.

WhatsApp should be used only for simple administrative communications, such as requesting contact or arranging an appointment. Please do not send medical documents, clinical photographs, detailed diagnoses or particularly sensitive medical information through WhatsApp.

Using WhatsApp is optional. You may also contact the practice by telephone or email.

15. Spam Protection – Akismet

The form currently uses Akismet to identify and prevent spam submissions.

Akismet is operated by Automattic Inc. When a form is submitted, certain information required to analyse the message may be disclosed to this provider. Depending on the technical configuration of the form, this may include the IP address, browser information, page address, name, email address and content of the message.

This data is used to determine whether the submission is legitimate or constitutes spam. Automattic may process certain data outside Switzerland.

The practice limits its use of Akismet to protecting the form and does not use it to create medical or commercial profiles of patients.

Further information is available in Akismet’s Privacy Statement:
https://akismet.com/privacy/

16. Hosting and Technical Service Providers

The practice may use specialised service providers to:

  • host the website and its backups;
  • provide email services;
  • maintain and secure the website;
  • operate the contact form;
  • identify spam submissions;
  • measure website traffic;
  • provide technical components required for the website to operate.

These providers may process personal data only in connection with the relevant services and in accordance with the applicable legal and contractual obligations.

Access to personal data is limited to the individuals and service providers who require it to perform their duties.

17. Google Tag Manager

The website uses Google Tag Manager, a Google service that manages and activates technical and analytical tags on the website.

Google Tag Manager is primarily used to administer these tags. However, services activated through Google Tag Manager, including Google Analytics, may collect their own data.

Non-essential tags are activated only in accordance with the preferences expressed through the website’s cookie management tool.

18. Google Analytics

Subject to your cookie preferences, the website uses Google Analytics 4 to better understand how the website is used and to improve its content.

Google Analytics may process information including:

  • pages visited;
  • the approximate time and duration of visits;
  • interactions with the website;
  • device and browser type;
  • approximate geographical area;
  • the general source of the visit;
  • technical or cookie-related identifiers.

This information is used to produce website traffic statistics and understand, in aggregate form, how visitors find and use the website.

Google Analytics is provided by Google. Certain data may be processed by Google group companies or their service providers in various countries, including the United States.

You may refuse analytical cookies through the “Manage Cookies” tool available on the website. Refusing analytical cookies will not prevent you from accessing the website’s essential pages and functions.

Further information about Google’s processing of personal data is available in Google’s documentation and Privacy Policy.

19. Cookies and Similar Technologies

Cookies are small files stored on a visitor’s device. Similar technologies may also be used to recognise a browser, remember a preference or measure an interaction.

The website may use the following categories of cookies:

Strictly Necessary Cookies

These cookies are required for the website’s operation, security, display or the storage of privacy choices. It may not be possible to disable them without affecting the operation of the website.

Analytical Cookies

These cookies are used to measure website traffic, usage and performance. They are used only in accordance with the preferences expressed by the visitor.

External Content and Services

Certain pages may contain videos, maps or other content supplied by third parties. When this content is activated, the relevant providers may receive the visitor’s IP address and other technical information and may place their own cookies.

You can accept, refuse or change your preferences through the “Manage Cookies” tool available on the website.

You may also delete or block cookies through your browser settings. However, blocking certain strictly necessary cookies may affect the website’s operation.

20. Social Media and External Content

The website contains links to external services, including Facebook, Instagram, YouTube, Yelp, WhatsApp and Invisalign.

A standard external link will normally result in interaction with the relevant service only when you click on it. The external provider may then identify that you arrived from the practice’s website and may process other data in accordance with its own rules.

Where videos, maps or other external content are embedded directly within a page, technical data may be transmitted to the provider when the content is activated or loaded.

The practice recommends consulting the privacy statements of the relevant providers.

21. Recipients of Personal Data

Depending on the nature of the request, personal data may be accessed by or disclosed to:

  • authorised members of the practice team;
  • healthcare professionals involved in the patient’s care, where necessary and authorised;
  • IT and hosting service providers;
  • email and communication service providers;
  • spam-protection providers;
  • analytics and external-content providers;
  • legal, accounting or technical advisers where necessary;
  • public authorities or other recipients where disclosure is required or permitted by law.

The practice does not sell the personal data of its patients or website visitors.

Information covered by professional confidentiality is disclosed only under the conditions permitted by applicable law.

22. Transfers of Personal Data Abroad

Certain providers, including Google, Automattic, Meta and external-content providers, may process personal data in countries outside Switzerland.

Where personal data is disclosed to a country that does not provide a level of protection recognised as adequate by Switzerland, the practice ensures that the disclosure is based on a safeguard or exception permitted under Swiss law.

Such safeguards may include recognised contractual clauses, the recipient’s participation in a data protection framework recognised by Switzerland or, where the relevant legal requirements are satisfied, the consent of the person concerned.

Despite these safeguards, data processed abroad may be subject to the laws and authorities of the country concerned.

23. Retention Periods

The practice retains personal data only for as long as necessary to fulfil the purposes for which it was collected, subject to statutory retention obligations and the need to establish, exercise or defend legal claims.

In particular:

  • contact requests that do not lead to further action are retained for the time required to process and administratively follow up the request;
  • data added to a patient record is retained in accordance with the requirements applicable to medical records;
  • technical logs are retained for the period necessary to maintain security, diagnose errors and operate the website;
  • data relating to analytical tools is retained according to the service configuration and the visitor’s preferences;
  • service providers may apply their own retention periods within the limits of their contracts and privacy statements.

Personal data is deleted or anonymised when it is no longer required and no legal obligation or legitimate reason justifies its continued retention.

24. Data Security

The practice implements appropriate technical and organisational measures to protect personal data against loss, unauthorised access, alteration, disclosure and misuse.

The website notably uses an encrypted HTTPS connection. Access to information is limited to individuals who require it in connection with their duties.

However, no electronic transmission or storage system can be guaranteed to be entirely free from risk.

25. Required Information

Fields marked as mandatory in the form are necessary to enable the practice to understand and process the request.

You are not required to use the form and may contact the practice by telephone instead.

If the necessary information is not provided, the practice may be unable to respond to the request or offer an appointment.

26. Automated Decisions

The website does not make any solely automated individual decision that produces legal effects or similarly significantly affects visitors or patients.

Analytical and spam-detection tools are not used to make medical or treatment decisions.

27. Rights of Data Subjects

Within the limits provided by applicable law, a person may request:

  • confirmation as to whether the practice processes personal data concerning them;
  • access to the relevant personal data;
  • the correction of inaccurate data;
  • the deletion of data processed without a legitimate reason;
  • the restriction or cessation of unlawful processing;
  • the release or transfer of certain data in a commonly used electronic format, where the legal requirements are satisfied;
  • the withdrawal of consent with future effect, where processing is based on consent.

Certain rights may be restricted, particularly where a legal obligation requires the data to be retained, where the data forms part of a medical record, where overriding legitimate interests must be protected or where retention is necessary for the establishment or defence of legal claims.

The practice may request appropriate proof of identity before responding to a request in order to prevent personal data from being disclosed to an unauthorised person.

Requests may be sent to info@cabdentouchy.ch or to the practice’s postal address.

The person concerned may also contact the Swiss Federal Data Protection and Information Commissioner or assert their rights before the competent authority.

28. Minors

Requests concerning a minor should be submitted by their legal representative or with that representative’s authorisation, unless the minor has sufficient capacity of judgement and may validly act independently under applicable law.

The practice does not seek to collect more data about minors through the website than is necessary to organise their care.

29. Amendments to this Statement

This Privacy Statement may be amended when the processing activities, service providers, website features or legal requirements change.

The version published on the website at the time of consultation applies. The date of the most recent update appears at the beginning of this page.

30. Applicable Law

The website, this Legal Notice and this Privacy Statement are governed by Swiss law.

The competent court or authority shall be determined in accordance with the applicable statutory provisions. Mandatory places of jurisdiction remain reserved.